LensmartReviews of lensmartonline.com

Response from LensmartJan 28, 2026

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartJan 28, 2026

We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, many factors affect the wearing effect of glasses. We noticed that the prescription data you filled in the order is inconsistent with the data in the original prescription given by the doctor. Because you filled in the wrong data, the lenses are not clear. We are willing to remake the lenses for you according to the correct prescription, but you will need to pay the cost of the new lenses. If you do not want to remake the lenses and want to return them, we have already processed your return according to your wishes. We have never refused to process returns or refunds. We noticed that you previously mentioned that you can see clearly at a distance when you raise your glasses. Everyone's pupillary height is different. We are willing to adjust the lenses for you free of charge according to your actual pupillary height. Would you accept this? Our customer service is still waiting for your reply, and we will follow up as soon as we receive your reply.

Response from LensmartJan 28, 2026

We apologize for the unpleasant shopping experience. Could you provide your order number? We will check it for you. Our policies are clearly stated on our website. Return shipping costs are the responsibility of the customer. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ If you have any questions, please contact our customer service and we will do our best to resolve them for you! Thank you very much for your understanding.

Response from LensmartJan 28, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！

Response from LensmartJan 28, 2026

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartJan 28, 2026

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartJan 28, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！

Response from LensmartJan 28, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！