Veronika W.
Keine Retouren möglich
Lensmart wird einen Grund finden, warum eine Rückerstattung nicht möglich ist. Die Modelle an sich sind schön, aber schlecht verarbeitet. Gläser nicht unbedingt die, die man bestellt. Ich habe 2 Wochen lang versucht eine der bestellten Brillen zurück zu geben, habe aber mittlerweile resigniert.
Response from LensmartFeb 18, 2026
We apologize, but we noticed you contacted us stating that your photochromic lenses are not working properly. Please note that photochromic lenses change color based on the intensity of ultraviolet (UV) radiation, not the intensity of sunlight. This means that the stronger the UV radiation, the darker the lens becomes. You only provided a video taken indoors. We requested that you test the lenses in sunlight, but you refused, so we cannot verify the condition of the lenses. If you wish to receive a refund, we can only process it according to our policy. Do you accept this? We have not yet received a reply from you. Once we receive your reply, we will process your request as soon as possible. Thank you for your understanding and patience.