Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

DeafHaddock
Feb 19, 2026
Faulty glasses - wouldn't refund
I couldn't focus at all in my glasses. Requested a refund under their guarantee scheme but they tried to claim my PD was incorrect (they measured it off a photo - in which my eyes were focused on the camera - rather than using the methodology outlined on their website, so of course it showed a different answer!). Nice loophole, and I had to settle for a partial refund and pay the rather expensive costs of returning the glasses to the USA. Avoid.
Response from LensmartFeb 20, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Lenka
Feb 19, 2026
very nice staff
very nice staff, they helped me with my questions quickly and without problems. I will shop here more often 🥰
Response from LensmartFeb 20, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Gyöngyi Kozma Péterné K.
Feb 19, 2026
Gördülékeny kommunikáció
Gördülékeny kommunikáció Segítőkészség Hamar válaszoltak, megoldást találtak.
Response from LensmartFeb 19, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Edgardo Canales L.
Feb 19, 2026
Responses aren't immediate due to time…
Responses aren't immediate due to time zone differences, but customer service definitely knows how to help. I have no complaints about the service and the glasses. They're good, they work, and they look good.
Response from LensmartFeb 19, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Bethany
Feb 19, 2026
Been waiting a month for delivery
Been waiting a month for delivery. My glasses are having to be ''remade'' due to the first shipment not updating and it's been 9 days since this and still no movement on the new shipment either. Customer service reply quickly over email but aren't very helpful when you've already waited so long. Edit due to response below - I have already reached out to customer service and told they will be reshipping. I received an email on 20/02/2026 that my reorder had passed quality inspection then later sent a shipping link which relates to a parcel since on 12/02/2026 so clearly not my reorder. I have now asked them to cancel and refund as this is quite clearly a scam with only low level influencers actually receiving their orders for Tiktok and Instagram. Edit #2: Had an email asking me to remove my review for a discount of 25%. They only seem interested in getting me to remove my review rather than deal with the issue at hand. My shipment has not moved for 6 days and they keep telling me to wait. I have waited long enough. My order was originally place on 19th January, so it is almost 6 weeks of waiting and I seem to be getting no closer to receiving my order. I will have no choice but to report this to my credit card provider as fraud.
Response from LensmartFeb 19, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
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Jane
Feb 19, 2026
Won’t use this company again
Won’t use this company again - constant emails with promise of return for glasses never processed - cheap but don’t rely on being able to return as I’m quite persistent but even I gave up - you get what you pay for …..
Response from LensmartFeb 19, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Tino M.
Feb 19, 2026
Literally just top quality
Literally just top quality
Response from LensmartFeb 19, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Zsanett P.
Feb 18, 2026
Nagyon meg vagyok elégedve
Nagyon meg vagyok elégedve, nagyon kedvesek és segítőkészek. Már több szemüveget is vásároltam. Csak ajánlani tudom.
Response from LensmartFeb 19, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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