Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Shelby B.
Oct 5, 2026
I made a mistake and they fixed it immediately
I made a mistake and emailed the company with the email listed on the website. They answered the next day and had already looked at my order and had a game plan and told me what I was missing. I really appreciate how on top of it they were and how quickly they got my order fixed after I made a mistake, they were very understanding and kind and were very clear with their instructions. I don’t think they could’ve made this experience any better because it was already very thorough and good.
Response from LensmartOct 8, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Louisa Williams - B.
Oct 5, 2026
I contacted Lensmart shortly after…
I contacted Lensmart shortly after ordering to change my prescription, then asked to cancel. I was told they could wait for my new prescription before proceeding with the order. I followed their instructions, attended my optician appointment and sent the new prescription. They then told me the lenses were already in production and demanded a 10% charge to proceed with the change. I have now asked for a refund instead. Very disappointing and confusing customer service.
Response from LensmartOct 7, 2026
We apologize for the inconvenience. When you first contacted us, production on the first order had not yet begun, so we were able to modify the details or process a full refund for it. However, by the time you contacted us to cancel the second order, production was already underway. In accordance with our policy, a modification fee applies. Thank you for your understanding.
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Bobi K.
Oct 5, 2026
Lasit ovat erionomaiset
Lasit ovat erionomaiset, olen tyytyväinen❤️✨
Response from LensmartOct 8, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Karst P.
Oct 4, 2026
Reiner Betrug
Reiner Betrug! Ich habe nur kaputte Ware erhalten. Es gibt weder eine Geld-zurück-Garantie noch irgendeinen Kundenservice. Kauft hier auf keinen Fall! Pure scam! I only received broken merchandise. There is no money-back guarantee and zero customer support. Do not buy from them under any circumstances!
Response from LensmartOct 7, 2026
We apologize for the delay; we are willing to process your refund, but we have been trying to finalize the refund amount with you, and the process could not begin until this was confirmed. We will process the refund immediately once all details are confirmed. Thank you for your understanding and cooperation.
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Felicia M.
Oct 4, 2026
I am obsessed with my frames they are…
I am obsessed with my frames they are so affordable and such good quality. They are sturdy and feel like high end frames. Not to mention how quickly they came!
Response from LensmartOct 8, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Carol V.
Oct 4, 2026
Todo el proceso fue bastante sencillo
Todo el proceso fue bastante sencillo! Las gafas son de buena calidad y la verdad que se ve fenomenal. Totalmente recomendable! Los modelos me parecen bastante originales. La montura no es muy pesada, asique no duele la cabeza y son cómodas de llevar durante el día.
Response from LensmartOct 8, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Rudayba Ally B.
Oct 4, 2026
I want to commend Lensmart for their…
I want to commend Lensmart for their efficient service received when purchasing from them online. Their workmanship is excellent thats why ill keep coming back.
Response from LensmartOct 8, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Tiisetsang Kgotso M.
Oct 4, 2026
Glasses worth your buck
These glasses are definitely worth your buck because you’re not breaking the bank and you’re still receiving great quality and style. I love my glasses. Delivery was very smooth. Genuinely worth the investment.
Response from LensmartOct 8, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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