LensmartReviews of lensmartonline.com

Update- latest from lensmart - been sent a message i started a dispute with paypal, i get this from lensmart - We noticed you have enabled a dispute; could you please disable it? Now i wonder why? Updated - I didnt think Lensmart could be any worse - I took the photos, I made the videos and guess what answer I got ....... We apologize for the inconvenience, but car windows can reduce UV radiation. Could you take your glasses outside into direct sunlight, film a video, and send it to us? I have done everything and the lenses are still clear - I have reported to Optical Complaints - Reported Fraud to Police , Reported to ASA, Reported to Paypal, Reported to Bank and reported to Trading Standards. WASTE OF TIME - DON'T GET SCAMMED BY THESE. U60 5GDont use. I ordered 6 pairs of glssses but only recieved 5. And 2 of the glasses should of had photochromic lenses. I reported that i was 1 pair short, Lensmart came back and said " As stated in our policy, special offer glasses cannot be returned or exchanged, we can not deal with it for you. However, as a gesture of goodwill, we would like to offer you a 25% discount (coupon code: CD015) on your next purchase." HOW CAN I USE A DISCOUNT WHEN I HAVENT RECEIVED THE GLASSES AND I CANT RETURN WHAT I HAVENT GOT. They then went on to say" Based on the package weight, it contains the 6 pairs of glasses you purchased." i sent photographs of the glasses as they were packed, the shipping receipt and packaging and still they say they were sent. And then because i paid for protection on delivery, they tell me fo claim off that, WHEN THEY NEVER SENT THEM. Then we get onto the "photochromic" lenses that ARE NOT photochromic lenses. I had both pairs in the sun for 30mins and they DID NOT DARKEN, THEY STAYED CLEAR AGAIN PHOTOS TO PROVE IT. And then our very helpful NOT customer services says "Could you record a video of the glasses in sunlight so we can check the lens condition?We apologize for the inconvenience." Now i have sent photos, its as if i am a liar. They then proceed to tell me that i cant send them back if they are wrong.... I DIDN'T MAKE THEM WRONG YOU DIDNT PUT THE PHOTOCHROMIC LENSES IN THAT I PAID FOR. HELLO NONE OF THIS IS MY RESPONSIBILITY. Then in parrot fadhion i get again..... "Could you record a video of the glasses in sunlight so we can check the lens condition? Based on the package weight, it contains the 6 pairs of glasses you purchased. If you haven't received a single pair of glasses, we suggest you contact the post office or your insurance company for compensation. WHY why why Lensmart didnt send the 1 pair of missing glasses no one lost them Lensmart put clear glass in 2 sets of glssses not photochromic Stay away from this company. After reading some of the reviews thst others made it seems lensmart use the same responses to everythinh. Frauds, scammers My advice to Lensmart STOP APOLOGISING IT MEANS NOTHING RECTIFY YOUR CUSTOMERS PROBLEMS STOP SENDING ALL TO CUSTOMER SERVICES THEY DONOTHING . If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding. RESOLVE YOU DONT UNDERSTAND THE MEANING OF THE WORD Resolve means to settle a dispute, solve a problem, or make a firm decision. And dont thank me for my patience snd understanding.. WHERE LENSMART ARE CONCERNED I HAVE NO PATIENCE LEFT AND I DO NOT UNDERSTAND HOW A COMPANY CAN BE SO NEGLIGENT, OR I SHOULD BR SAYING TO LENSMART - YOU SHOULD UNDERTSND THAT I AM A CROSS ANGRY CUSTOMER. TRY UNDERSTANDING THAT 😡😡😡😒 UPDATE - Lensmart can't you send any different answers - you use the same answers to everything - and i will be sending you the video ref PHOTOCHROMIC LENSES STAYING CLEAR IN VERY BRIGHT SUNLIGHT. YOU ARE DELUSIONAL - SCAMMERS AND FRAUDULENT - REPORTED TO PAY PAL AND TRADING STANDARDS

They are great quality! They did take a bit to get delivered but so worth the wait! I love them! They don’t feel cheap! Will purchase from them again!

Gli occhiali hanno un buon rapporto qualità- prezzo. Sono ancora più belli dal vivo e soprattutto molto comodi!

The glasses I got were so perfect! Great quality and so cute. I got two pairs in tortoiseshell and they are stunning. The details are so cute. Will be getting more pairs!!

I love my new glasses from Lensmart! They look amazing, feel comfortable, and my vision is perfect with them. The whole experience was easy and smooth. I highly recommend! ✨🥰

Très bon service merci!

J’ai acheter la première paires de lunette avec ma prescription, évidemment j’étais un peu septique mais curieuse . L’expérience a été super! j’ai commandé par la suite deux autres et je capote !! Qualités , prix compétitif , diversité

I loved the way they were communicating with me, my mom’s prescription had a few mistakes. They were so patient with me and asked questions and guided me on what they needed from my side which was great. My mom is so happy about her new eye glasses.