LensmartReviews of lensmartonline.com

I honestly don’t even know where to start! From beginning to end, the whole process was so easy and seamless. I ordered two pairs of prescription glasses, and I’m already tempted to order another 15 because I genuinely can’t get enough! 🤭 I’ve never come across prescription glasses that are this stylish and so affordable. The customer service was amazing too. I was kept updated throughout the entire shipping process, which made everything feel so effortless. A huge thank you to Lensmart! I’ll definitely be back for more very soon. 🫶👓

Fantastic support and hassle-free experience!I had a minor issue with my order, but Lensmart's customer service resolved it instantly. They were polite, responsive, and went above and beyond to make sure I was satisfied. Five stars!

Nagyon jó szemüvegeik vannak. Dioptria nélkülit és egy napszemüveget kaptam. Kiváló minőségű, a napszemüveg kicsit könnyű, de leszámítva szuper termékek. Ajánlani tudom mindenkinek!

i love all the options they gave me to choose from, the price is so affordable and they look great, also they look more expensive then what you think. the quality is so good and it’s better than other brands that i’ve seen. The shipping takes time but and customer service is really nice and easy.

I ordered two pairs of glasses from Lensmart a couple months ago. Unfortunately, one of the pairs arrived with an issue and the frame broke shortly after I received it. I contacted customer service, and they were responsive, professional, and worked with me throughout the entire process. They reviewed the photos I provided, arranged a replacement without requiring me to return the damaged pair, and the replacement arrived more quickly than my original order. I’ve now been wearing the replacement glasses for several weeks without any issues, and everything has been working well. I also appreciate that their team stayed in contact with me and followed through on their commitments. While I was disappointed to have a problem with the original pair, I was very happy with how it was resolved. Thank you to the Lensmart customer service team for your help and support.

To confirm the frames are lush, the aftercare and customer service is awful if needed. After multiple emails an agent offered the cost of new frames/lenses at a discount to be resent to me as I am a "valued customer", I confirmed as requested they then say that offer was an error and won't honour it! Awful service and extremely delayed responses.

Beware!! Required varifocal lenses but no option to add full prescription. Messaged customer service and sent my prescription, it was verified and advised to resend it with my order. Glasses arrived about a month later with distance lenses and no tint. Explained process in detail and sent copied messages from customer service. They still insist it’s my mistake not theirs. Offered full refund for glasses but only 70% on lenses that I didn’t ask for. Also have to pay postage to return to California from Glasgow. Terrible company and staff. Will not be using them again. Never had any problem either other online sites.

Lensmart is absolutely amazing! The eyewear arrives as expected and the customer service is phenomenal! I made a mistake when I placed my order and the wonderful customer service rep not only fixed my mistake, but followed up with me through the rest of the process to ensure I understand what to do next!