LensmartReviews of lensmartonline.com

Terrible experience with this company. I ordered my glasses on March 30 and still have not received. I waited four weeks for my glasses to be shipped to me after I paid for advanced shipping and then they told me my address was insufficient when it’s the address I always use with all my online orders. After sorting all that out, they wanted me to repay for faster shipping because I need my glasses before I leave the country. They said they would not expedite me my glasses without me paying $30 and they still have not been shipped yet. I need to leave the country in a week and desperately need my glasses. On top of all that they do not have a phone number so all of our communication has been through email which is really extremely inconvenient. I will never be ordering from this company again.

Great quality, excellent customer service. Absolutely 5 out of 5.

Great service and amazing after sales service. Frames are of very good quality and fast.

Glasses were made with incorrect lens, they estimated my PD, a simple email before lenses were made would have rectified this. Apparantly, I should have known about the PD, I am not an optician, and there opticians should not be making lenses without the correct PD, There mistake, BUT they want me to pay £20/30 to rectified it, OR pay £20 to return the glasses to them in America. ORDER AT YOUR OWN RISK , BECAUSE THIS COMPANY COULDN'T CARE LESS

Great quality Sunglasses,blocks out the sun when driving and was delivered withing a week of placing order

I absolutely love the two pairs of glasses I got from Lensmart. Usually I go very simple with my glasses, but I wanted something with a little more flair. I took the brave choice to choose two of their pairs with some glitter accents, and oh my goodness, I am so in love with what I got. Both pairs are so flattering, but what really got to me is the fact that it's so sturdy. Even though the glasses are incredibly delicate, I can see that these glasses will hold up for years to come. I already picked out the next two pairs I am going to order from Lensmart and can't wait to see what they look like. So much cheaper than buying glasses directly from the optometrist. Thanks so much, Lensmart. I absolutely love my glasses!

I would like to sincerely thank Lensmart for yet another excellent shopping experience. Since this was already my second order, I can confidently say that the high quality of both their products and services is a consistent standard at Lensmart. The glasses pleasantly exceeded my expectations—they are well made, comfortable to wear, and exactly match both the description and what I was looking for. I especially appreciate the professional approach of the Customer Service Center. After I placed my second order for progressive glasses, they contacted me in response to my email request to help complete the prescription and specification details for my glasses. Thanks to their attentiveness, willingness to help, and professionalism, everything was clarified and finalized before production began, which gave me great confidence in the entire process. Communication was prompt, friendly, and very helpful, and throughout the process I felt that my order was receiving their full attention. My order was processed smoothly and delivered on time. I truly appreciate the wide selection of frames, competitive prices, excellent craftsmanship, and, above all, the outstanding customer care, which is becoming increasingly rare these days. Thank you to the entire Lensmart team for your excellent service and professional support. I highly recommend Lensmart to anyone looking for high-quality eyewear, reliable service, and a customer support team that genuinely cares about customer satisfaction. I am confident that I will be ordering my next pair of glasses from Lensmart as well.

Nagyon korrekt cég. A futárszolgálat elkeverte a megrendelésemet, de a cég átvállalta és térítésmentesen küld egy újabb szemüveget. Ez példaértékű.