LensFactoryReviews of lensfactory.com

LensFactory got the lenses in my old frames PERFECT!! There is not much more I can say about that. The turn around time was excellent. It took less than a week. Communication was excellent. The whole process was simple and all at a very good price.

Fast and perfect. I'm wearing them now as I type. Going to send my backup pair for lens replacement tomorrow.

I am more than pleased with my new lenses. I was using old frames so I requested a return kit from them. It came quickly and I was able to get my frames to them right away. My new glasses came back before the date they quoted and are perfect. I will definitely use LensFactory again.

I received my glasses at the expected time and the prescription is perfect.

The process is so easy, from ordering to getting my shipping box and mailing my frames. And I like that I can reuse frames that I like without going through the work of trying on new ones. And every time I have had a question or concern I got prompt, if not immediate answers. Highly recommend.

I am very pleased with the results of my lens replacement by Lens Factory! The first replacement didn't go so well, but they quickly corrected everything at no additional cost to me. I love my new eyeglasses!

Got progressives from this company last Fall and they were very good but the frames broke recently so I bought a new pair of RayBans and sent them off to get progressives put in. Used the same prescription as previous. First time the close up visual field was about 2 mm at the very bottom of the frames to the point that I needed to raise the glasses significantly above bridge of nose and then look down some more. Sent them back, marked the lenses where I needed the visual field to be and this time they're actually worse. Clearly something in quality has changed. Looking for my money back and hopefully a local shop can get these right. Had progressives for 10 years prior to this and never had a problem. Good thing I had an extra pair filled locally a while back. Response from Customer Service (keep in mind, they had the very same prescription provided first time I used them). We are sorry we do not know what changes to make without the assistance from your doctor. Please return the lens to use and we can issue a refund. Again our apologies. My Response: Ya, so pop out the lenses and mail back to you - again? You did have a prescription, correct? And, if this were a known issue, why was this not communicated? Their retort: We don't understand what you mean by known issue? We don't understand why they are not working they are made the same way we made them last time we made them for you. We used the same segment height and raised it during the remake. It should. Yes we can issue a refund upon return of the lens. So, there you have it. Apparently they needed assistance from my doctor (lord knows why) and, instead of communicating this to me, they just made the lenses, put them in the frames and mailed them back to me. Lesson: for this much money - shop locally with people you can interact with in person and who have a vested interest in providing satisfactory services/products - originally sent these in on April 10 - today is May 18 - still don't have glasses I can use. Indeed not worth any monetary savings (unless, of course, you put no price on your time ...) Response from the owner a day ago Thank you for the open an honest review of our product. I'm going to have someone reach out to you this morning and work with you to make this right. I apologize you've had such a poor experience. Re response from owner - no call that morning, that afternoon, nor anytime during the next day (Friday 05192023).

Wonderful service. Great quality product & super pricing !