LensFactoryReviews of lensfactory.com

The turnaround time was about 3 weeks. Wish the whole process would have been a little faster than that and that there would have been a way of seeing expected delivery date during the process. Otherwise I'm very pleased with the work they did. These were single vision lenses.

Very satisfied with my glasses & the service.

I was skeptical, but hopeful that Lens Factory Replacement could come through for me. After quite a bit of shopping around at local eyewear retailers and not finding lenses that were reasonably priced, I decided to give them a try. I had purchased a gorgeous pair of Tiffany frames and sent them in for progressive bifocal lenses. Their customer service people walked me through every step (it was actually very easy!). Well, when I got my new glasses back, I was very impressed. They are beautiful! The lenses and frames are everything I wanted them to be. It was truly a seamless and satisfying purchase. I plan to buy sunglass lenses in the near future!

My experience getting prescription lenses added to my frames by Lens Factory was excellent overall and throughout. I ordered progressives based upon my recent prescription and it took a few weeks to receive the glasses as expected. They worked very well in "straight-ahead" situations, but trying to look left or right at a traffic light resulted in blurred vision. And I had to turn my head too far to be comfortable. Apparently, this is not uncommon with progressives but it bothered me so much I talked to Maddie Cockriel at Lens Factory and she suggested returning them to see if there was a problem in manufacture. They decided the glasses were made appropriately according to prescription and that blurred peripheral bothers some people more than others. They agreed to convert to distance only lenses and delivered the new lenses without incident. I am very pleased with the final result and especially pleased with the help I received in making the change. I will continue to use Lens Factory as needed in the future

I was very pleased with the work done by Lens Factory. I sent in 5 pairs of eyewear and they were relensed within a week. They even repaired a missing nose pad and provided me with a new case for each pair. Very happy with their product and I will use them again. Much more reasonable prices than any other place I have previously used.

I used Lens Factory a year ago and was very pleased with all aspects of their business and the products I received. But this year when I sent for new lenses I did not receive any communication about the status of my order until I emailed them 6 weeks after they received my frames. They apologized and sent my glasses immediately. Not sure why took so long. They offered no reason.

Outstanding transaction. Ordering was simple, customer communication was outstanding, shipping was fast, and not hard upsell. Could not ask for a better experience.

This is the second time I have used Lens Factory for glasses and it has been a great experience each time. Buying on line saves a lot of money and product and workmanship is very good.They make purchasing fast and easy.