LensFactoryReviews of lensfactory.com

My glasses are very nice. I assume the prescription is correct since I can see better and the price was very reasonable. Literally 1/3 the cost. I received a phone call within days of sending in my frames telling me that I needed different lenses. The person who spoke to me was very nice and helpful. I even got a small credit to my account. At that time, I was told I would have my glasses within 10 days. However, I had to wait six weeks to get them. This was my first time ordering through LensFactory and I was very nervous when I wasn't getting my glasses. I called once and left a message. I got no return call. I called again and spoke with someone who told me there was something wrong in the factory and it would be another two weeks. After two weeks, I got a call saying there was still something wrong in the factory and it should only be a few more days, and because of my patience, they would send my glasses overnight. I was a bit anxious thinking I may have thrown my money away. But when I finally received an e-mail notice telling me that my glasses were ready, I did receive them the next day and they were made to my specifications. I'm not sure if I will order from LensFactory again. I haven't decided if the factory problem was a one time thing, or if it was a standard excuse. I don't know if the anxiety is worth the savings.

The whole process went smoothly. Sent frames in, got new lenses back in a little over a week. email communication was great during the whole transaction. Until I received the glasses back, There were two nicks on the frames that were not there when they were sent out. Email customer service with detail pictures of the damage. No reply back. It has been 2 weeks since i've tried to contact them.

No Hassle! Perfect Service!

Excellent service, fast shipping, replacement lenses are just perfect!

After extensive research, I found no cheaper prices than LensFactory. My prescription was perfect. I bought my frames elsewhere on line, and all together paid $250 for what my eyeglass doctor was going to charge me $800 for. Used the prepaid shipping box, which went smoothly. The time required was as they said. Had a few questions along the way which they answered promptly. Couldn't be more pleased,and will definitely use them again. I feel like a fool for paying so much for lenses before.

I received my new glasses as promised, in fact earlier because by mistake I sent my only good pair for some measurements to Lens Factory. They went the extra mile and expedited my order. And when I received the package, what a relief ! The new glasses fit perfectly, no adjustments were necessary and they are much lighter than the old ones. Lat pair I had purchased in New Jersey costed me more than three times the price paid for this one from Lens Factory. And I had to return to the store 4 (FOUR) times until they make them fit... Words are not enough to express my total satisfaction, I wish many other businesses have the same attitude and the same desire to see a satisfied customer...God bless everybody at Lens factory !

I have used LensFactory three times, each time a positive result. I appreciate their service and quality of workmanship.

Came in be case with lenses cleaner. UPS ground shipped in one day to Chicago. Transit time was not high. Customer service was decent. I was refunded next business day when I mistakingly paid additional charges for drill mount. Their descrion of different lenses were bit confusing for non-technical.