jimmy
Customer service is awesome
Customer service is awesome, got my glasses back as stated.

We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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jimmy
Customer service is awesome, got my glasses back as stated.
CustomerPam
Excellent service, best discount code, glasses are much better than I had previously. Thank you!
Ross
Perfect place for custom designed eyewear.
Allan B.
Was sceptical of a mail order service for lens replacement and with progressive was sure I would have problems. Well, I am totally surprised and the quality and service is outstanding.
Jack S.
Thank you for the glasses. I Love them! I only wish I would have had them made DARKER! It's so hard to tell how dark the tint is by looking at the photo. I elected the Brown Tint which is Beautiful, but not as dark as I expected. Wish I selected x's 3. Thank you Andrea
Segatari
I absolutely love my new glasses with glass lenses. I was getting tired of plastic lenses scratching despite my best efforts to keep them in pristine condition. I decided to buy glass lenses and my optician quoted me 400$. I kept digging and found LensFactory. My optician kept warning me about glass lenses being extremely heavy but when I received my glasses, I was surprised at how light these were. And the best thing is that I paid half the price of what my local optician was asking. I'll definitely buy glass lenses again from LensFactory. Thanks to LensFactory and to Andrea Simmons for the excellent customer service!
Pat R.
This was my first experience getting eyeglass lenses online. I was skeptical, but it turned out great. So glad someone still offers GLASS lenses!
Response from LensFactoryDec 14, 2020
Thanks for the awesome review Pat!
Henry
I call them. They listen to my needs. Instruct me as to what they need and how to get it to them. I do as they ask and without question they provide a reliable product at a reasonable price in a timely manner. I know what to expect and don't have to waste time and money searching around for an alternative eye glass provider. If this sounds like a paid promotion... sorry it isn't, just one from a satisfied customer. Been using them for over 10 years without complaint. "Live long and Prosper..."
Response from LensFactoryDec 14, 2020
Thanks Henry! Your loyalty is what we've been able to build our business on and great reputation! Thank you so much!