LensFactoryWe make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listing2,026 approved reviews, newest moderated first
terry
I have used lensfactory years and extremely happy. With my high error of refraction I have easily saved 600 for each set of lens. I have ordered at least 5 pairs in past 5 years. A lot of savings. Quality of high index lens as good as name brands like zeiss. They troubleshoot very well and rectify problems quickly
Response from LensFactoryJul 20, 2021
Thanks for the great review, Terry!
Rick S.
Service so far has been great. Questions answered promptly. I have 4 pairs of glasses to be done & I look forward to working with you!
Response from LensFactoryJul 20, 2021
Thanks for the great review, Rick!
John T.
Very satisfied.Good product,service and price.I will be a repeat customer.
Response from LensFactoryJul 20, 2021
Thanks for the great review, John!
Gary C.
I just received my drill mount glasses with the new progressive lenses yesterday. They look and work great, like new. However, I gave a 4 rating because it took 3 1/2 weeks to get them back instead of the 7 to 9 business days that they indicated.
Response from LensFactoryJul 20, 2021
Thanks for the great review, Gary!
Bob C.
Great value! Excellent quality as well.
Response from LensFactoryJul 20, 2021
Thanks for the great review, Bob!
Glenn S.
Outstanding customer service all the way through The entire process. Would highly recommend to friends and family.
Response from LensFactorySep 30, 2021
Woot! Thanks for the great review, Glenn! We really appreciate it! Remember, we have a referral program that rewards you and your friends/family. https://lensfactory.com/pages/referral-program
abqhudson
Good work - good prices - takes longer than it should - but, worth the wait.
Response from LensFactorySep 30, 2021
Thanks for the review! Usually with glass orders we specify 30 days of turnaround time from the time we get your frames to the time we can ship them back to you. Glass is difficult to make perfect - so it may take a few runs through to get them exact. However, I am able to see that we got your frames in on 4/21 and they were delivered back to you on 5/13 - exceeding our estimated timeline by about a week! In the future, plastic and poly material can be returned to you alot faster, if you're unable to wait the time it takes for glass.
Gary H.
LensFactory admitted their mistake and refunded the full amount immediately. I will use them in the future. You did not do as I asked. I sent my old frames and lens, and new frames. I specifically requested you make the new lens the same size as my old lens, which were taller in height than the clear non-prescription lens that were in the new frames. You matched the lens size to the smaller, non-prescription lens, not to the taller lens in my old glasses. I wish to return and get this done right or get a complete refund.
Response from LensFactoryJun 4, 2021
Hello Mr. Harper - We are very sorry that we did not meet your expectations. Someone from our team is reaching out to fix this issue for you and make it right.
