Gregorio G.
Delivery was faster than I expected.
Delivery was faster than I expected.
Response from LensFactoryJul 20, 2021
Thanks for the great review, Gregorio!

We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Gregorio G.
Delivery was faster than I expected.
Response from LensFactoryJul 20, 2021
Thanks for the great review, Gregorio!
steven B.
You see- great lenses at great prices with quick service. A vision of service with excellent value.
Response from LensFactoryJul 20, 2021
Thanks for the great review, Steven!
Eric
Lost a lens. Have not even acknowledged after two months the loss, let alone recovered or replaced. Still waiting for second replacement lenses along with my frames which are gold collectors items. The first time I received them the prescription was not at all correct. After returning them I’ve not heard back. I want my glasses back and I want my lenses back intact. I’m concerned neither will be returned.
Response from LensFactoryJul 20, 2021
Hi Eric - I'm very sorry you had a poor experience with us. In talking with our staff, I believe we have resolved your concern. Please contact us back if this is not the case.
Dee D.
Second pair of glasses that I have used LensFactory for. Quality of the work is great, the process very easy. The customer service is very helpful and I am well pleased.
Response from LensFactoryJul 20, 2021
Thanks for the great review, Dee Dee!
Ali S.
This was my second order. Convenient way to manage Lens replacement in two weeks
Response from LensFactoryJul 20, 2021
Thanks for the great review, Ali!
Paul N.
The glasses were perfect and met all expectations. Very satisfied with the purchase.
Response from LensFactoryJul 20, 2021
Thanks for the great review, Paul!
JUAN F.
Excellent Service, I wear my Sunglasses all the time.
Response from LensFactoryJul 20, 2021
Thanks for the great review, Juan!
J L.
Great customer service! I had some problems with my new glasses and emailed the customer service line and got fixed with excellent follow up instructions and the representative Andrew was the best!
Response from LensFactoryJul 20, 2021
Thanks for the great review, JL!