MARK J.
Very prompt service
Very prompt service. Good communication. Quality lenses. Will definitely use them again.
Response from LensFactoryJun 4, 2021
Thank you so much Mark! We can't wait to help you again in the future.

We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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MARK J.
Very prompt service. Good communication. Quality lenses. Will definitely use them again.
Response from LensFactoryJun 4, 2021
Thank you so much Mark! We can't wait to help you again in the future.
Deborah D.
They mailed me the box to send my glasses in right away. I mailed them back to them with the label they provided. I put all the info in the box for them. I received them back within about 2 weeks. They are great! I love them for much less than I would have paid at the doctors office. I loved these frames and really wanted to use them. I'm one happy camper.
Response from LensFactoryJun 4, 2021
We love when our customers are "happy campers" :). Thank you for the great review.
David
I’ve sent in my glasses 3 times to get it “right”. They were very good re: customer service, but my glasses still aren’t right. I’m sure I could have sent them back for a 4th time, but I was frustrated with the whole process
Response from LensFactoryJun 4, 2021
Hello David, I will have someone from our customer service team reach out. My sincerest apologies on your issue.
Rick W.
The service was excellent! The only issue was rhat the lenses had to be re-done because the bifocal was to high. This was corrected and now the lenses are perfect!
Response from LensFactoryJun 4, 2021
I'm so glad we were able to make perfect lenses for you. Our apologies on the segment height - we use a standard that fits most people. If you're willing to give us another shot in the future - we can pull your previous info for your new lenses.
Karen E.
The process was quick, affordable and the end product is exactly perfect!
Response from LensFactoryJun 4, 2021
Great to hear! Thank you Karen!
chiller
I was so excited to see a place that put new lenses into my older frames. You have frames that you like, they fit well and then your script changes...LensFactory to the rescue. Awesome and thank you.
Response from LensFactoryJun 4, 2021
Thank you for letting us help you!
John R.
very easy and really inexpensive
Response from LensFactoryJun 4, 2021
Thanks John!
JB
OMG these lens are the best I’ve ever had. Don’t smug, very well done. Thank you
Response from LensFactoryJun 4, 2021
Thanks for the great review, JB!