Cameron
Photochromic coating worthless
Lenses fit my frames just fine, but the photochromic coating is useless. The lenses need to be in direct contact with sun rays, otherwise they don't darken. I've emailed customer support 3 times asking for help on this matter, but to date no reply.
Response from LensFactoryAug 6, 2021
HI Cameron, We're so sorry you had a bad experience with us. We checked our records and do not see any emails from you. I want to ensure that you're taken care of - please call us at your earliest convenience to resolve this matter at 800-604-5062 or by emailing [email protected].




