LensFactoryReviews of lensfactory.com

I have ordered from Lens Factory several times before with stellar results: new Corning thin and dark lenses at a very competitive price in about a week. This time I sent 2 new frames a couple of weeks apart. The first one came back in about 2 weeks. The wire frame was bent as if the had been slept in. I bent them straight enough to see from and then went to a local optician for help. He made things somewhat better, but he couldn't make the plain glass turn dark in the sun or remove the flaws in the glass itself. While this was occurring I received word that that Lens Factory had broken my new frames and ordered replacements so there would be a delay. I got the frames that I sent them in 2 days.I don't know why it took Lens Factory so long to get them. Ultimately I got 2 very nice pairs of Corning Thin and Dark glass lenses installed in my frames. I hope they get back to their normal performance by the next time I order.

Replaced polarized sunglass lenses in a very old frame; the first set of lenses had a fit issue; when this was raised with LensFactory they immediately offered a re-do; second set appear to be perfect. I will be using them again.

Expert service from start to finish. I had a great customer experience. Appropriate service at every level in the order process. Definitely recomment this company to all who need glasses

Fast service, great quality, I’d use it again in a heartbeat. &

Excelent. comunication good deal they are very nice

Friendly and so easy and they are very helpfull.

All three pairs of glasses turned out well. I am very pleased not only did I save money, and the job was completed on a very timely basis,the glasses are of equal quality to anything I would have gotten locally for twice as much.

I just received my Lens Factory glasses. It took 2 weeks. Have ordered them many times before, in the exact same frames, and I specifically asked them to take the measurements from the glasses I sent in. When I said they had made the progressive portion too low they denied it and said it was exactly the same and they had measured it. It would be impossible to take measurements and put them as low as they did - I can only read if I push the frames up right to the bottom level of my eye. They have said they will redo them but I need to be able to see and can't not have them for another 2 weeks so I don't know what I'm going to do.