LensDirect.comReviews of lensdirect.com

I had some custom lens requirements. Lens direct fit the order and did a great job. The personal customer service was exceptional. You can trust them.

I had a positive 5-star experience with Nicole. I was on the auto refill subscription and when my auto refill was automatically placed, I needed immediate assistance to cancel the order due to financial difficulties. I reached out to the live chat service on LensDirect, and Nicole was able to smoothly assist me with my request! Nicole is committed, professional, and knowledgeable in her field of service! Thank you tremendously for all that you do every day!

Yasmin was very helpful with some issues I was having with my order! I appreciated the timely feedback!

Good customer service, particularly from Mia Baron, as well as Darcell St. Clair.

I want to give a shout out to Daisy Desir for prompt reply to my question on my recent order with your company. She was very helpful, polite and professional in her response. Thank you!!!🙏🙏🙏 ~Brittany N.

Overall my experience with Lens Direct has been very positive. It was easy to use the site. They made it easy to enter my RX info and it was easy to send my frames. I was notified upon receipt of the frames and given updates about receipt of frames, progress of filling the lenses and an estimated deliver date which was faster than stated. I think the process was great and when I required an adjustment to the lenses, Lens Direct was very accommodating and made the adjustment easy. I'm generally suspicious of "too good to be true" internet services but I've been very happy with my experience.

I have contacts delivered automatically from this company. My regular order was in processing and set to ship the same day I realized I ran out of contacts. I emailed and asked for them to change delivery method and overnight them to me (thinking it was a small chance that would happen). To my surprise Nicole Auguste responded saying that my request had been made and my contacts were on the way! Fantastic, personal customer service.

I have ordered many lens replacements from LensDirect, and they get it right every time. Today I had an issue with an order for a pair of sunglass lenses, and it was handled and corrected right away. Yasmine was super helpful and very kind and efficient. Can't recommend them enough!