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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Andy S.
Aug 10, 2021
Nicole was incredibly helpful in…
Nicole was incredibly helpful in quickly solving my issue, she double checked my order and then arranged for the missing items to be sent to me at no additional charge.
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Ron A.
Aug 10, 2021
Great Customer Service
I had questions about my order so I messaged LensDirect. Sheena Cornibert responded the very next day to let me know what she was going to do and then again to let me know the result. Great customer service.
Report
J. N.
Aug 10, 2021
Great customer Service
Quick and prompt response to my customer service inquiry. Thank you Aliyah Henville for doing a great job.
Report
Jonathan P.
Aug 9, 2021
Verginia helped me verify information…
Verginia helped me verify information and thanks to her she saved me so much time. thanks!
Report
Wendy B.
Aug 9, 2021
Had a question about a coupon code and…
Had a question about a coupon code and used the chat feature. They were quick to remedy the issue through chat
Report
Patrick
Aug 9, 2021
Missing Discount on order
Ms. Daisy Desir was very helpful, courteous and attentive while resolving an issue with a recently placed order. It was resolved very efficiently. I will reccomend LensDirect in the future.
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Lee Ann M.
Aug 9, 2021
Helpful and quick…
Daisy Desir was very helpful and quick in correcting my order due to my error. Thank you so much!
Report
John K.
Aug 6, 2021
Great company
Great company, received my contacts in good time. Customer service is fantastic, Lily and Daisy did all the work for me and replied to my questions right away. Happy I chose these guys! Thank you!
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