Ash
Customer service is great
I have an automatic subscription and on the months I can’t afford it they’re able to put a hold on it for me. They respond fast and I see the results quickly. Thank you all!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Ash
I have an automatic subscription and on the months I can’t afford it they’re able to put a hold on it for me. They respond fast and I see the results quickly. Thank you all!
Nadine
I chatted with Summer to follow-up on my order. She answered my questions promptly and was very helpful in completing my order.
Chris
Placed an order online for the first time and Yasmine the customer support staff was nothing but super helpful! Very pleasant and told me that she would contact my doctor to make sure i ordered the right contacts. She made this experience absolutely seamless and error free! Would definitely use them again! Highly recommend!
Maz O.
Quick, friendly help from Verginia to pause an order in process while I tweak prescription. Thanks!
Lisa G.
I just placed an order for a year supply of contacts for a fraction of what I would pay at the doctor's office (mostly because my insurance only covers $35!). I had to reach out to customer service since I realized I forgot I could use my HSA card to pay for them, and I was attended to quickly with excellent service from Verginia (Vee). Thank you so much!
Rammer J.
helpful and very nice. quick and efficient.
Arunesh S.
Contacts are good, customer service is great! It took me about 2.5 weeks to get the contacts that I had ordered because they were back ordered. I emailed customer service and get a reply back from Daisy Desir in an hour, explaining the situation and she even upgraded the shipping for free! I got the contacts in 2 days after that!
Stephanie Johnson P.
Excellent customer service thus far.