LensDirect.comReviews of lensdirect.com

Excellent help from kissel, easy fix to m y issue, Kissle was VERY helpful and effective .

Kissel did a great job fixing my account information.

Daisy Desir offered prompt and cheerful service! I will continue to use Lens Direct for my contact lens needs. Lisa J.

I was able to contact customer service and chat with Kissel Henry. She was able to help correct a mistake I had made when ordering my daughter's contacts. It's not the first time I have made a mistake or had an issue, and they have always been polite and efficient when correcting the problem I was having. I will encourage my daughter to continue to use LensDirect once she is off on her own!

The original lenses that were made for me were not done correctly. The reading portion of the bifocal was made either too short or was placed too low. I returned them to be redone at no charge. After noting that the new lenses were still in the lab after 10 working days I contacted customer service to find out what was going on. I learned that an email had been sent to me on November 1 advising me that there was some problem with the prescription. I have checked all of my email records and could find no record of it. With Kissel's help, I just sent a copy of the original Rx which included two numbers for the PD in both eyes. If I remember correctly, I don't recall there being 2 blocks for that for each eye but I could be wrong. In any event, Kissel did a great job of seemingly getting this problem resolved.

I had an excellent experience with LensDirect. I sent my glasses in, and the website was very good at keeping me informed of every stage of production for my new lenses. They were shipped back to me in about 2 weeks with great new lenses, no problems at all. Thank you, LensDirect!!

My questions were answered very quickly and efficiently

Great Service! Shenna was able to either answer my question or find out the answer to my questions. I was wanting to know if I could wear my contacts to sleep in. An she got that answered.