Kristen B.
Conrad Francois provided great customer…
Conrad Francois provided great customer service, very quick and easy to understand instructions for how to do what i needed.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Kristen B.
Conrad Francois provided great customer service, very quick and easy to understand instructions for how to do what i needed.
Yvette G.
Duval was a great help. I lost my prescription and needed to reorder and Duval helped quickly and efficiently.
leah G.
Excellent customer service from Kissel! Definitely will reorder in the future knowing I can speak with a real person who is so kind and helpful!
Kristie Hull L.
I needed to change my payment method and Olivia was most helpful. It was quicker and easier than anticipated!
Ethel Greene W.
Aliyah Henville was awesome! Because of the cost, I was on the fence about reordering my contacts. However, Aliyah found me a discount to make my order more affordable. I really appreciate her excellent customer service! Thank you!
PETER F.
First time using this company it's been a great experience....very helpful and very responsive..... DAISY DESIR IS THE BEST. It is so nice to get accurate and quick responses. I can see her smile through an email that's how good she is. thank you
Antonio G.
I had to change my lens replacement order today and had the pleasure of working with Olivia Mark. She was very thorough and made the adjustment so easy. I must say I was worried about changing the order especially since I mailed the glasses already. She was very helpful and made me feel like I was in good hands. I am reassured that my glasses will be services and returned with all the things I asked for based on her help. I have not received my new glasses yet as I just mailed them today. However, if this is a indication as to how they will be handled Olivia Mark has set a high mark!
Luis R.
Informative and fast replies!