Amanda
Assistance was very helpful.
Assistance was very helpful and very quick to resond

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Amanda
Assistance was very helpful and very quick to resond
Rachel N.
I had a problem with my order and Joel was very quick to have the issue fixed. I put in the wrong number when I placed the order and she cancelled and replaced the order for me. I’m very pleased with my customer service experience. Thanks for the help Joel!
JackH
Great service. I have had really spotty experiences with these lens replacement companies, but LensDirect is now my ONLY go to. They are fast, friendly and the quality is fantastic. I won't use anyone else.
Jen E.
Joel P. was extremely helpful with my issue and resolved it quickly. Thank you!
LZ
Quickly did what I needed.
LensDirect C.
My customer service rep was helpful, friendly and professional. She provided excellent customer service.
Wanda W.
I could not get my script to load. She was very helpful. Took it and took care of it for me
Janine Groesser B.
I recently made a online contact order. After finalizing it, and making my payment, i realized i mixed up my eye prescription. I was able to call and get it handled right away, without a problem. I’m very pleased with the customer service that i have received