BEVERLY B.
Great customer service from Alexia
Great customer service from Alexia. It was great to reach a real human, have a short wait, and accomplish my goal for calling.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent

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Excellent
11,626 approved reviews, newest moderated first
BEVERLY B.
Great customer service from Alexia. It was great to reach a real human, have a short wait, and accomplish my goal for calling.
Kevil G.
I placed an order and wasn't sure if my upload was complete. I contact the company and Duval read my prescription. Let me know that I had made some mistakes and corrected it replaced my order right away. I am very grateful. Great and fast customer service. I will surely be purchasing from this company again. Awaiting my product to be delivered. I will give an update from there. thanks again.
Suzi B.
I had a chat with Nyoka. She was extremely helpful with my questions,
Stephanie
Always a pleasure doing business wiht LensDirect! Alexcia was beyond helpful and took care of getting my prescription updated and my order processed. This makes the 4th pair of glasses I have purchased from LensDirect!
Adam W.
Sheena was very pleasant and helpful. I needed to update credit card info and she did so efficiently.
Jailynn S.
Great! She deserves a raise
Karla W.
I have been wanting get my lenses replaced in a pair of frames , but didn’t want to put down a lot of money. The lens replacement has been awesome. The staff has been very helpful with making sure everything is correct. I would recommend this store to anyone
SJ
Daisy was super helpful!!