LensDirect.comReviews of lensdirect.com

They lost my oakley original prescription lens (which costs $350) and their replacement lens did not fit. I sent in my original oakley frame and oakley prescripton lens to update to my new prescription, under their lens replacement service. They sent me back with their replacement lens that did not fit well. Then they asked me to send everything back. Then they lost my orignal oakley prescription lens that I sent them. The worst thing is that this has been going on for more than 3-4 months now. and their customer service so far has been pathetic on this. Everytime they email me saying that they will look into this and then nothing happens. I have been without my sunglasses for >3 months now. UPDATE - they have now sent me a new oakley original lens, after I put in this trustpilot review. So changing my review from 1 to 2. It is still 2 because they made me spend a lot of time and energy on this.

Be careful when setting up orders with Lens Direct. They will automatically enroll you in automatic refills and charge your credit card. To make matters worse, they charge a $10 handling fee on returned orders and refuse to refund that portion. Basically, they stole $10 from us and made it a hassle to get the other portion back. All this for something we did not order.

I placed my order to replace the lens in my current frames right before thanksgiving & received my eyeglasses back in about 3 weeks (I used the shipping label that they provided to mail my frames in). Customer service was very responsive, kind & helpful. They also provide updates for each step along the way & my new lenses are crystal clear. Great system, will definitely order from them again!

I had an initial good experience with Lens Direct ordering a pair of progressive lenses for my sunglasses frames. I wanted to try bifocals instead and sent in the same frames. They emailed and cancelled the order as they stated the frames were not compatible. The low rating is they would not give me any information why, and recommended I contact my doctor, who also did not know why they could make progressives but not bifocals for the same frame. They returned my frames with scuffs on the original lenses and without the glasses bag i sent in. Essentially they ruined my oem lenses for no reason. I won't use them again.

Karielle is the reason why lens direct is such a wonderful site. For all the right reasons I’ve always used lens direct to conveniently set up an account establish my measurements upload my prescription and now I don’t go anywhere else local. When I need new frames or glasses because of a minor change in my prescription this is where you need to be. This experience was especially fun because it was my first ordering progressive glasses and I couldn’t ask for a better representative. We had plenty of laughs…. on my end I fumbled but in the end it was professional productive and well worth it . I couldn’t be happier. And for this reason I keep coming ; back loyalty and satisfaction.

The customer service is good but giving them your email address is deadly. They continually bombard you with “offers” and they provide no mechanism to unsubscribe. I even wrote them several times and asked to be removed from mailing list but they just ignore the entreaties. These offer emails are so plentiful and annoying that I would never buy from them again.

I needed an older prescription/order found but only had an approximate date. After I asked if I could be supplied with the paperwork, Nicole found it very quickly and provided me with the needed information. I appreciate the detective work and super quick turnaround.

I order alot from here. On my last order I received the box of contacts and 2 were not fully sealed from the manufacturer. After a quick chat with Joel Papius he put in for replacements. Very helpful.