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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Dillon
Dec 6, 2021
Customer service is top notch
Joel Papius was a great support rep to chat with. Had exceptional knowledge and was willing to help me resolve my question quickly.
Report
Sadi
Dec 2, 2021
Great customer service
Great customer service I had an issue with my prescription but Joel was really nice enough to guide me. Thank you!
Report
BGS
Dec 1, 2021
Kissel Henry helped me get my…
Kissel Henry helped me get my prescription verified and my ordered processed. She was great!
Report
Allie
Nov 30, 2021
Excellent Customer Service
Denise provided me with excellent customer service during the Thanksgiving weekend. Thank you so much !
Report
Lowell S.
Nov 30, 2021
Chat line
(Alexcia) was very helpful on the chat line
Report
Hal F.
Nov 30, 2021
Discount Code Problem
Had a problem with a discount code not being applied to my purchase. When I called the 1-800 number I was told "system was down." I wondered if that was code for "Ur not gettin' ur discount." I sent a message through LensDirect's info email and Alexcia handled everything promptly and applied the discount to my purchase!
Report
Don R A.
Nov 30, 2021
Questions answered
I made a call to Lens Direct about my order and Karielle did a great job of helping me with my questions.
Report
Jan G.
Nov 30, 2021
Denise St. Omer
Denise was very kind, patient and professional. She solved my issue quickly and competently.
Report

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