LensDirect.comReviews of lensdirect.com

Nicole was very helpful in answering my question! Thanks so much!

She was courteous, efficient and overall great. Got what I needed done in a reasonable amount of time, and then implemented it licky-split.

Olivia was very helpful. She knew exactly what I was looking for as soon as I asked. Very knowledgeable and kind. I certainly hope the rest of my LensDirect experience is this good.

Denise provided wonderful customer service, was friendly, and helped verify my order. Look forward to receiving my order!

Shipping is a problem if you live where USPS uses a PO Box. It's not clear on Lens Direct's website which carriers are used for which shipping options. I thought I was getting UPS Ground,. Instead my shipment ended undeliverable and lost in the post office. Lens Direct won't help unless USPS returns the package to them. Meanwhile I'm out of lenses and had to order from 1-800 Contacts instead.

Olivia Mark was very friendly and helpful!

I spoke with Nicole about my order, because it was listed as "pending inventory" for over a week without update. She let me know some of my contacts were on back-order but should ship soon, and upgraded my shipping.

I spoke the Denise about the mix-up on my part with frames sent to you for replacement lenses. She was totally professional, resolved my issue and she should get a raise! Great customer service.!