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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Raj K.
May 3, 2022
Keba was excellent.
Keba was excellent. She personally took care of the issue by talking to her manager and diligently called me back to confirm the fix. I was very pleased with the excellent customer service Thx Raj
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Kristal M.
May 3, 2022
Leana was great
Leana was great! She was super helpful in updating my order quickly and easily!
Report
Maija
May 3, 2022
Wonderful and easy customer service
Wonderful and easy customer service. Thanks again!
Report
Lena P.
May 3, 2022
Lena was phenomenal she was pleasant…
Keba was phenomenal she was pleasant and helpful!
Report
Debra C.
May 3, 2022
Outstanding customer service and support!
Speedy response to my questions and clear answers. Appreciate the quick feedback while I was placing my order!
Report
Phil B.
May 3, 2022
LensDirect has A++ Customer Service
LensDirect has A++ Customer Service and was very efficient in getting my order fulfilled properly.
Report
Michael S.
May 3, 2022
Chat support that actually worked!
Alex was incredibly helpful as I was trying to figure out my lens order. I look forward to getting my lenses swapped out of my old glasses and new ones put in place!
Report
frontsoldatmm
May 3, 2022
Denise is top notch!
I talked to Denise and she was very polite and helpful and walked me through my order. I messed it up and she helped me get it right. Would highly recommend!
Report

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