LensDirect.comReviews of lensdirect.com

Great Experience! I spoke with Denise and she was sweet and patient.

Very refreshing to have someone live and real answer the phone and then fix my mistake. Thank you

After ordering my contact lenses, it was discovered that I provided the prescription for eyeglasses and not for contact lenses. I called and spoke with Keba Ferrari and after emailing her the correct prescription she uploaded it to my profile so that my contact lenses could be made. Keba was very helpful and patient with me through the process!

Alex helped me almost before I told her the whole problem. She was proactive and solved my problem right away.

I had a question and she explained it satisfactory

Ii recently started buying my contacts through lensDirect. My initial order went through beautifully and while I was noticing my supply was getting low I actually received an email reminder that my supply was getting low so I sent in an order for my right eye and then later I realized I need the left eye contacts too but I couldn’t manage to get back on the right page. Well I ended up submitting a request for help and the next morning there was an email already and it was sent by Denise. I must say I haven’t dealt with a customer service representative so nice, so pleasant, and so helpful. She took care of the ordering of the lenses I needed. It was a pleasure having someone so nice and polite help me out. We all know that is no longer the norm. I’d would give Denise and the company 10 stars if there were 10 stars to fill out.

Great service, Keba was very helpful

Sheena was so helpful. She really made the normal “tedious” customer service call a true pleasure. Thank you Sheena!