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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Aïss B.
Jun 2, 2022
Denise was super Attentive and helped…
Denise was super sweet and even helped me get my contacts faster. Great customer service!! I will shop with lens direct from now on.
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Robin O.
Jun 2, 2022
The mistake was mine.
I made a mistake an Warren helped me in chat almost immediately! Super friendly and super easy! Definitely will be back!
Report
Kelly C.
Jun 2, 2022
Very pleased!
Karielle was very helpful and pleasant to talk to!
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Kiley
Jun 2, 2022
Warren Lewis was very helpful
Warren Lewis was very helpful
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Denise H.
Jun 2, 2022
I’m appreciative of the assistance from…
I’m appreciative of the assistance from Claire who got my prescription validated and my contacts on the way in a timely fashion. This is the second time in less than a week that Claire has helped me with professional and swift service.
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Robert S.
Jun 1, 2022
The service was great on the phone
The service was great on the phone. I prefer it over chat. I am awaiting an order confirmation andd the new lenses.
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Farzona A.
Jun 1, 2022
Olivia was great !
Olivia was great !
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Chris
Jun 1, 2022
To sum my experience up I received my…
To sum my experience up I received my new prescription glasses but I thought the progressive lens were not working properly. So I called customer service and explained to Claire what my concerns were she listened very carefully to what I was say and she went over what my options were then she asked me to go outside or take a picture of my glasses to my embarrassment the lens got dark I just received them a day ago I didn’t give it time the sun must of had more UV ray or something Claire was very patient
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