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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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DEOGRATIOUS M.
Jul 27, 2022
Great job Karielle
Great job Karielle, precise and effective
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Andy
Jul 26, 2022
Sheena reached out to me early when…
Sheena reached out to me early when there was a problem with my order. She was of great help on answering all the questions I had about their problem. Would highly recommend LensDirect.
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margaret G.
Jul 26, 2022
Excellent and timely response from Bibi!
Excellent and timely response from Bibi!
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Paul
Jul 26, 2022
Last week I recieved my lens…
Last week I recieved my lens replacement. Originally I bought my glasses at the glassesusa. The prescription never seemed right and a lens popped out weeks into ownership. So I sent the glasses to LensDirect and they look great. I am so happy I ordered another pair with the progessive lens. Had trouble applying a code but called in and worked with Karielle and she took care of everything. I am a happy guy.
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Sam W.
Jul 26, 2022
Great service
Great service, remedied my issue efficiently and painlessly. Thank you
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Michelle
Jul 26, 2022
We had an issue with our contacts being…
We had an issue with our contacts being back ordered and Sheena took care of the issue as soon as I explained the situation. We are very happy with their customer service.
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silvia
Jul 26, 2022
very helpful customer service
bibi was very helpful to resolve my issue with a lost lens case – responsive and took care of it completely!
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Dan P.
Jul 25, 2022
I had a problem with my order and could…
I had a problem with my order and could not figure out how to solve it via the website tools. I chatted with Claire and she was professional, understanding, and immediately solved my issue. A great service representative.
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