David
Initial error in the prescription…
Initial error in the prescription corrected online and awaiting corrected lenses

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
David
Initial error in the prescription corrected online and awaiting corrected lenses
Jennifer
Excellent customer service. Quick response to solve minor issue.
Belkis
I had an amazing experience with Dornio. I had a last minute emergency and needed my glasses sooner. He was extremely friendly, extremely helpful and assisted me in making sure I got my glasses right on time. I don’t usually write reviews but great service deserves to be recognized and Dornio definitely provided top notch, amazing service. Thank you!
T.cats
Dornio was very successful in completing my request.
Caitlon
Alex Alexis got back to me so quickly and explained the process so clearly and I was very happy with my experiences with you guys!
Christine M.
Great customer service by Olivia! She was able to walk me through the order and make it easy and painless!
Susan N.
Aaliyah responded to my email request and quickly arranged my account setup and my order. Her email communication was informative, and her directions were clear. Lastly her warmth and humor came through the message. Her signature “LensDirect Customer Happiness” is a good choice for her. I am left very happy.
Joyce
I contacted LensDirect about my contact lens order. Aaliyah answered promptly with the requested information. Thanks Aaliyah M!