LensDirect.comReviews of lensdirect.com

Customer Service agent, Kissel, was prompt and friendly. She answered all my questions and gave me the information I needed.

Kayla was a great help! Grateful for her assistance.

Oneil knew exactly how to check my order details and he merged my guest account quickly.

I am really pleased with the Customer Support received when I had issues with my last order. Aaliyah (Customer Happiness) went way above and beyond to ensure I was pleased with our resolution. I would highly recommend Lens Direct for replacement prescription lenses.

O'Neil fixed me up! The first person to help me was awful she said it wasn't a prescription issue as my email said. She told me my lenses are on back order and she didn't know when they would be filled and that I couldn't change my order. I called again the next day to see if I could get my money back and find a different provider. O'Neil answered and had my order fixed and refilled in minutes. He even went above and beyond by expediting my order at no extra cost. Just an amazing turn around by a great employee.

I spoke to a very nice lady named Starr. I didn't realize my account was auto renew. She removed the auto renew and told me to return the shipment to sender. As soon as it was received it would be removed from my account. She was very nice and helpful, but I wish she would have mentioned the $10 restocking fee. But I shouldn't complain. I got all than that $10 back, so I'm grateful.

My representative was Starr. I wanted to update my shipping address and change my automatic shipment day. Starr finished all of this in a matter of minutes for me! I am very satisfied. Thank you Starr.

Starr was the Best! Super Helpful and attentive, she deserves 6 stars (maybe even 10)