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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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JAMES G.
Dec 20, 2022
Excellent company
Great customer service Low Prices Quick responses And turn around Kissel was great to deal with I will Definitely be a returning customer
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customer
Dec 20, 2022
Great customer service
Great customer service. Incredibly responsive.
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Heather G.
Dec 20, 2022
Bibi was so pleasant and helped with my…
Bibi was so pleasant and helped with my order within a matter of minutes. Thank you for the wonderful customer service!
Report
Alex A.
Dec 20, 2022
Excellent Service
My agent was very helpful. Addressed my concerns and assisted me with filling a complicated order.
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Pete
Dec 19, 2022
Kissel did a great job of helping me
Kissel did a great job of helping me. Thank you all for your time and I look forward to getting my new lenses.
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Dawn A.
Dec 18, 2022
✨✨✨✨✨🌟🌟🌟🌟🌟🌟
LensDirect is a great place to get your contacts. The prices are great and the customer service is also pretty spectacular. I’ve been buying my contact lenses here for at least the last three or four years. Keep doing what you do, I’m not going anywhere else!
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Patricia P.
Dec 18, 2022
Keisha was so helpful and made the…
Keisha was so helpful and made the whole experience of fixing an error I made on my order much less painful than I thought it would be! She handled my issue quickly and effortlessly. Best Help Chat I've ever used!
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Kelly P.
Dec 17, 2022
Keisha was able to have my issue…
Keisha was able to have my issue resolved in less than a minute!!! So thankful for great customer service!
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