LensDirect.comReviews of lensdirect.com

very pleasant and helpful

I put in a request for bill from the previous year for submission. KAYLA responded in about 30 minutes!! Fantastic customer service from KAYLA!

Keisha assisted me when I needed to cancel an order I didn't know was being autoshipped. She was able to take care of it quickly and I received confirmation emails quickly.

After reviewing my prescription, I was promptly contacted to determine if I wanted to upgrade the lens to better fit the frame. I agreed and was thanked for the response. The team is excellent. I am a repeat customer and will continue to be.

I actually give them a 3.5. The process took much longer than what they advertise. I placed my order on January 24, 2023 and received my glasses today, February 24, 2023. I too like so many other reviews were wondering about the status of my order at each stage in the process. It makes no sense they keep trying to convince people the process is short when it clearly is not. HOWEVER, I am VERY happy with my glasses.

I chat with agent on 2/8 to confirm that I can order an axis 150 degree from them because competors site do not offer. Agent say yes so I place order. They say 2 bussiness days to ship. On Friday, the chat said they just order from manufactor and can not say anything about order (i.e. in stock or not). Now today at 1:38pm, I get e-mail that order is canceled because discontinued by manufacturer. Do not order from this place as they are just simplified middle man with no knowledge of the products that they sell.

Not quite the same lightning turnaround as I experienced with my first replacement lenses for existing frames, but still good! Frames were received by LensDirect on 1/16/23 and the completed glasses were delivered to my door at 9:48 AM Sunday, 2/12/23. Aaliyah M was very prompt in responding to my order inquiry and gave me a return shipping upgrade to FedEx 2nd day at no charge. Great customer service! The new high index progressive lenses LensDirect made for these frames are great! Thank you!

Unable to provide an order update but charged me for an order they aren't sure when i will get. i tried emailing, utilizing the chat, and the phone number and no one had anything other than that "we don't have your order, and can't tell you when you'll get it". I would not have ordered if they had been honest and advised that they didn't have a prescription in stock.