LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Hanna J.
Apr 2, 2023
Warren Lewis assisted me on getting my…
Warren Lewis assisted me on getting my delivery address changed while I was on vacation. He was kind and easy to work with. Will definitely order from this company again because of his service.
Response from LensDirect.comJun 26, 2023
Hi Hanna, Your comments have been shared with our entire team at LensDirect. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Regards, LensDirect Customer Happiness
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Andrea
Apr 2, 2023
Very happy with this purchase
It took about a month to receive my replacement lenses, but it was done very well. When I ordered the lenses, LensDirect put my order on hold, indicating that they needed the pupillary distance. This was already on the prescription, but I contacted them through the chat and spoke to Keisha, who made sure it was entered on the order. The glasses arrived well-packaged and in perfect condition. I am very happy with the glasses and the cost was less than 1/3 of what my optometrist would have charged.
Response from LensDirect.comJun 26, 2023
Hello Andrea, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Keisha receives the recognition they deserve. Thank you again, Andrea have a great day! Regards, LensDirect Customer Happiness
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MARY
Apr 2, 2023
Bibi is a Great person
Bibi is a Great person. Helped me with my order. I will always order from Lens Direct!
Response from LensDirect.comJun 29, 2023
Dear Mary, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Regards, LensDirect Customer Happiness
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cskim
Apr 1, 2023
Quick and Easy Cancellation
Although I have limited information (no order number). The rep provided me great service, fast service to cancel my order, and allow me to place new and correct order
Response from LensDirect.comJun 29, 2023
Hi Cskim, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Regards, LensDirect Customer Happiness
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JessicaD
Apr 1, 2023
Fantastic Customer Service
Bibi, is amazing! She provided me with amazing customer service in regards to my order. When my new lenses arrive I will expand my review to the product itself.
Response from LensDirect.comJun 26, 2023
Dear Jessica, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Best, LensDirect Customer Happiness
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Mistyyy
Apr 1, 2023
If you want to wait weeks for contacts…
If you want to wait weeks for contacts w/ bad prices go to them. If you want contacts within a few days of ur order and cheap go to 1800contacts
Response from LensDirect.comJun 29, 2023
Hi Misty, We see that you’ve ordered Acuvue Oasys 1 Day for Astigmatism 90 Pack, one of our most popular products. Unfortunately, Acuvue Oasys 1 Day for Astigmatism 90 Pack has recently seen a high volume of orders and we were completely when your order was processed. We are so sorry for the inconvenience. Our team is working tirelessly to restock and apologize you were not notified. As per your request, the order was canceled and a refund was processed. And due to the inconvenience, we’d like to offer you a discount on your next order. Apologies again and Thank you for your business. Best, LensDirect Customer Happiness
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Peter Y.
Apr 1, 2023
Awesome customer service
Awesome customer service. Keisha was super helpful, smart, prompt and efficient
Response from LensDirect.comJun 26, 2023
Hello Peter, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Regards, LensDirect Customer Happiness
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das
Apr 1, 2023
Starr was very quick and friendly…
Starr was very quick and friendly responding to my question
Response from LensDirect.comJun 29, 2023
Hello Das, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
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