LensDirect.comReviews of lensdirect.com

Excellent customer experience - Kayla a true asset to the company - responded immediately and provided updates throughout process without my need to do any additional follow up - listened to my needs and quickly turned those needs to action - a job well done Thanks again to Kayla - good people as I would say

Keisha is awesome! She was so kind, patient, actually asked how my day was going. It almost felt as though I was on the phone with a friend! She quickly answered my question and went above and beyond to get it solved! Thank you Keisha!

Keisha was so kind, so helpful. She was so considerate of my needs and so kind about the process. She was quick and readily available with the help and answers I needed. Your company does great work and your customer service is what truly makes the process so welcoming and easy. I will for sure be continuing to get glasses filled from you! I also pass the word to friends and family all the time about going to you for lenses and contacts. Keep up the great work. Thanks again Keisha. You were wonderful.

Keisha L. turned a terrible experience around. The associate before her said there was nothing she could do, after I told this associate that LensDirect told me on instagram i would just have to pay the difference in price for a product, the associate began to help, 45 minutes later i thought i had a solution but the mailing label the associate sent me would have sent my glasses to my own address. I immediately hopped on the online chat to try to fix it, THANK THE UNIVERSE i landed on Keisha, who fixed it 1) the first time 2)fast 3)thoroughly and completely. i did not have to correct her about the company's policy, did not have to beg for assistance, Keisha went above and beyond what i asked of her. Give this woman a raise.

Warren helped me with a receipt for the services I received from your company. He was very kind and helpful. Thanks

Natasha was very helpful, and answered all my questions in a timely manner!

There was a mix up on the prescription of the glasses i received but customer assistance “chat” was able to fix the issue and gave me great service!

I was hesitant to contact LenDirect about a customer service issue since my recent experience with most companies has been unresponsive and seemingly uninterested. However, Ellen went above and beyond to resolve my issue - she took the time to understand my problem, fixed it, and communicated quickly and clearly. Because of Ellen, I will definitely recommend this site to others and will be purchasing again!