LensDirect.comReviews of lensdirect.com

The only reason my recent experience with Lens Direct was good was because of Kayla Johnson, whom I spoke to on the phone and helped me with my order. My order has taken very long to process and even though I have reached out several times to Lens Direct via email and phone, I have not received any help about getting information about why it has been over a month since my order has processed and I haven’t received my contacts. Since speaking to Kayla this morning, she has helped me with everything, informing me why it has taken so long and expediting the order to accommodate the issue and provide me with the help I need, all while being kind and understanding. She deserves a raise or a promotion or something—I was ready to cancel my order and not use Lens Direct again until speaking with her. Thank you, Kayla!

I was very nervous since I am traveling for a month out of the country and wanted to be sure my order would arrive In time and thanks to Kayla I do believe that will happen. Thank you again Kayla for all your help!

I have purchased several lens replacements and I highly recommend LensDirect. I’ve used super old frames and even readers from the drug store. They were able to put my prescription into both. Far less expensive than the local eye doctor with comparable quality. This last order was running a little late and Natasha helped look into it for me. She had it shipped within the week. Excellent follow up!

Kayla was wonderful. I initiated the call in an effort to locate some contact lenses that have been discontinued by the manufacturer. She checked to see if you still had any, and you do. She helped me place the order right away. And she was absolutely delightful in the process - her interpersonal skills were superb, she rapidly obtained the needed info and she completed the order. Thank you!

Awesome customer service. Received wrong contact lenses, rep was very accommodating and is sending correct lenses priority mail.

Had Lensdirect.com install replacement lenses on two glasses. One was for computer use and the other progressives. Both have been terrific. The lens replacements were done correctly and I'm extremely happy with the lenses, service and cost. The progressives were on point and required no time to get accustomed to. Over the weekend I placed another lens replacement order for progressives. Would recommend Lensdirect.com without hesitation.

I recently had my eye glass prescription updated and wanted to use my old frames for a pair of sunglasses. I got on the website and chose the options I wanted. The cost was roughly 35% of what my local eye doctor charged. I followed the instructions and sent my old glasses to LensDirect in their prepaid box. They contacted me and suggested I use a high density material because otherwise my prescription would result in very thick lenses. I agreed, authorized the cost increase and waited for the glasses. It took longer than I expected, but it was worth the wait. Not only were the lenses perfect (and they were complex progressive lenses), they also replaced the missing nose pads on my old frames at no cost! Their customer service was great, and the results exceeded my expectations. I would recommend LensDirect to anyone looking for quality glasses at a great price. They have earned my business going forward!

Had a prescription and sent them my new frames to fill. Took a while to get my glasses back from them. Over 3 weeks. When I finally got them, one lens was completely blurry. I told them I had a problem, now I am just getting the run around. I get asked questions about if I get headaches when I wear them and I told them, twice, that I don’t wear them because I can’t see out of one eye. My prescription is now expired and the last email stated they wanted me to go to my eye doctor and get my eyes measured and give them the info. I told them I work nights, 11 hrs and I sleep during the day which is why I used their service. Then I emailed them again and stated that I will remove the lenses and send them back to prove I just don’t want a pair of free glasses and they can just refund me. Now they are not replying at all. Going to dispute this charge on my credit card and report them to a business bureau. This is too much back and forth from a company that has one job!