LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Anthony B.
May 24, 2023
Great support
I couldn’t find on line instructions on how to change my lens order. Thanks to Kayla I found that my order needed to be canceled and a new order submitted. Kayla understood immediately what I wanted and took care of my request for me. My new order should be on it’s way shortly.
Response from LensDirect.comJun 2, 2023
We’re so grateful that you took the time out of your day to share your review with us, Anthony. We’ll make sure that your customer representative Kayla receives your kind feedback. It will make their day! Best, LensDirect Customer Happiness
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Lewis W.
May 24, 2023
Good communication
Good communication, good price. No problems.
Response from LensDirect.comJun 2, 2023
Hi Lewis, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Best, LensDirect Customer Happiness
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chelsea
May 24, 2023
I had a random question that I emailed…
I had a random question that I emailed into the regular "info" email and wasn't expecting an immediate response. Warren responded ASAP and so kindly. I was so pleased! Thank you for the support. :)
Response from LensDirect.comJun 2, 2023
Hello Chelsea, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LensDirect Customer Happiness
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Anysa
May 24, 2023
Great experience with Kayla/the LensDirect team!
Have had a great experience with the customer service at Lens Direct so far. Kayla has been especially helpful, responding to my questions via email extremely fast, even within minutes sometimes! Thank you Kayla and the Lens Direct team. I’m excited to get my updated glasses soon! :)
Response from LensDirect.comJun 2, 2023
Hi Anysa, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
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Theresa
May 24, 2023
I had a question about my order and…
I had a question about my order and chatted with Kayla. She was extremely helpful and answered my question. She was wonderful! Thank you again for you help.
Response from LensDirect.comJun 2, 2023
Hello Theresa, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Best, LensDirect Customer Happiness
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ET- L.
May 24, 2023
Great customer service
Great customer service, thanks Bibi👍🏻😎
Response from LensDirect.comJun 2, 2023
Hi ET-Lava, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best Regards, LensDirect Customer Happiness
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Kaye S.
May 24, 2023
Patient & good follow through
Patient & good follow through
Response from LensDirect.comJun 2, 2023
Hi Kaye, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Kind Regards, LensDirect Customer Happiness
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Lydia
May 23, 2023
Warren provided excellent customer…
Warren provided excellent customer service. He answered my question and updated my order.
Response from LensDirect.comJun 2, 2023
Hi Lydia, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
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