Dawn
Order Issues RESOLVED to my Satisfaction
Had an issue with my order, reached out via email and KAYLA was a rockstar! She stepped in, figured out the issues and provided a solution that was outstanding.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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11,626 approved reviews, newest moderated first
Dawn
Had an issue with my order, reached out via email and KAYLA was a rockstar! She stepped in, figured out the issues and provided a solution that was outstanding.
Stacey
Kissel was awesome and helped me with everything I needed 10/10 customer service for sure :)
Shelly K.
Bibi was a great help in assisting me with updating the payment information for my automatic order. Thank you!
John
I had a great experience with Kurshel when I called to enquire about some more information. Thank you for being so helpful Kurshel, you made my day that much better and I appreciate you for that!
Victoria D.
Alex was super nice
KW
Easy to order. Karielle was very helpful in applying a promo code that I received shortly after I placed the order. Thank you Karielle.
Katie M.
Kayla was helpful, patient and even followed up with my order stats via text the following day. Give this girl a promotion or raise. She’s awesome.
Mike I.
My customer service experience with Bibi was hassle free and she was able to resolve my issue quickly.