Samantha M.
Great customer service
I spoke with Kayla today via chat and she was a big help! She explained what I was missing and took my information and got me all situated. Very polite as well!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
11,626 approved reviews, newest moderated first
Samantha M.
I spoke with Kayla today via chat and she was a big help! She explained what I was missing and took my information and got me all situated. Very polite as well!
Je
So helpful and friendly. Solved everything clearly and easily.
Christina F.
Karielle was very helpful
Susan D.
Kayla was exceptional! So personable and helpful! She answered my emails immediately and it’s clear she put the customer first which is the most importantly. Because of her I will continue to use and recommend your company. A great asset to Lens Direct!
David L.
Kayla was very helpful and patient
Sandy H.
Kayla Johnson is very helpful. She has been responding to my emails promptly. My questions were addressed and resolved quickly.
Harold L C.
I appreciate your help addressing issues that I thought important. Thank you for your help.
Marlee B.
Kayla was very polite and patient to retrieve my order and modify before the deadline. Also, called back to explain and confirm the modification. Hats off to very smooth experience and will use again.