David M.
Nyah was a great help in delaing with…
Nyah was a great help in delaing with my lens refill issue.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
David M.
Nyah was a great help in delaing with my lens refill issue.
DC
Waited over 3 weeks / 14 business days after they received my frames. No update on when my order will be ready. I engaged customer service via online chat. After the chat bot handed me over to their "human colleague", I was left hanging for over 20 minutes with zero engagement even after multiple "bumps"
Jennifer C.
Bibi was professional, helpful, and efficient. She resolved the issue within minutes.
PittsburghAce
Bibi was terrific in listening to my question and proving the answers I was seeking. She provided outstanding customer service.
MJ
Kayla was absolutely amazing and got me through my questions efficiently. She even recommended a few upgrades that I never thought I needed. Thank you Kayla, I look forward to my new lenses!
Mark V.
Sharissa did a great job!
Akyva
Kayla made my lens correction process seamless. She was knowledgeable, responsive and went the extra mile to make me feel at ease.
Customer
Issue with shipping but Technician is mailing me 10 contacts to replace what was messed up and missing.