LensDirect.comReviews of lensdirect.com

Nyah was fast to respond and corrected my order

I had trouble accessing my account online. Called the customer service. Bibi was able to help me quickly locate my order and reset the password for my account to retrieve access.

I am still waiting for my lenses, which are stuck somewhere between DHL and USPS. It's been 11 days since my order and they've been in the same location per tracking for 7 days. It's clear The package is either lost or damaged. The LenDirect bot thinks they're "on it's way", so zero help there. DHL won't consider a package lost until it's been over 10 days beyond the latest delivery date, which will be a full 3 weeks beyond my order date, they will also make you talk to LensDirect for any issues. LenDirect didn't let me choose the shipping carrier. They sell a product that people need in a timely manner. Just keep that in mind if you need dailies like I do. So disappointing.

I'm happy that they responded right away and we're able to help me with my dilemma. BIBI was the one who assisted me and she did an awesome job.

The CS person was experienced and took care of my call very well.

Karielle was great and very helpful . In literally 5 min she help me with resetting my password and help me with the upgrades for my order

Karielle was wonderful - she listened, was patient with my overly careful wordy concerns. She had already had gone through the steps so was able to answer my every question completely and professionally. I feel very relieved knowing I got the best lenses for my needs.

Spoke with Karielle twice. Yesterday, 6/20 and today 6/21. She has been responsive and helpful both times and is helping as efficiently as possible to help get our contacts to us as soon as possible! Thank you Kerielle!