James R.
Kayla was wonderful
Kayla was wonderful. I sat on chat waiting for a response so long I just called in. She helped me with ease. I’ll be back because of this great service.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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11,626 approved reviews, newest moderated first
James R.
Kayla was wonderful. I sat on chat waiting for a response so long I just called in. She helped me with ease. I’ll be back because of this great service.
N J.
Bibi was helpful and quick to respond
Sonya L.
There was a pretty long queue, so it took a little while for me to get through to a person after the chatbot but once I did, Nyah was very helpful and solved my issues immediately.
Stephanie M.
Nyah was excellent! Helped me with my order quickly!
Vela
Kayla resolved my issue.
Jill B.
Thanks Kayla for helping me out and finally getting my order shipped!! My eye sight appreciates it too 😉
Boris
Great performance by Kayla. Very knowledgable and prompt. I am sure she'll be able to speed up my order delivery
don H.
this was the only person that knew what they were doing