LensDirect.comReviews of lensdirect.com

Requested 2-4 Business Day service, and I won't receive my contacts until over a week after the date of the order. Customer Service said there is 2 days of processing, but when I have a verified prescription in the system, it has never taken that long. When I indicated that piece is not noted on the ordering page I was told they would refuse to refund the $10 express shipping fee. So after several years of using Lens Direct, if they are pinching pennies so much that they can't give me a credit for my next order for the $10 they obviously aren't looking to retain customers. Horrible Customer Service!

Fantastic support, I talked twice to Bibi, first just for general info and then to correct an error I made in order and both times she was excellent. Thank you! I cannot wait now to see my glasses!

Great customer service, Karielle help me to received my contacts ASAP since the where back order.

The process took a bit longer than anticipated, whole process took a little over a month. I was hoping to have these sunglasses for an upcoming vacation, but unfortunately, the lenses failed the initial quality inspection, which added about an extra week to the service. However, the customer service chat was outstanding! From the start, when I first inquired about the possibility of replacing the lenses, to the final update informing me that my sunglasses would be shipped the following week, their support was exceptional. The lens replacement was done perfectly, and I am thrilled to have my favorite sunglasses with new prescription lenses. I will definitely recommend this service to fellow glasses wearers, and should I need similar assistance in the future, I will be sure to return.

Bibi was so helpful and understanding!! I appreciate the support team at LensDirect so much

Customer Service is excellent! They helped me every step of the way, Now I am waiting for my glass lenses to be made & shipped. I am sure that I will be pleased.

Pleasant and quick to give me my refund.

Kurshel has been very helpful in assissting me with my order issue. Very polite and excellent customer service skills! Thank you!