John and Alicia L.
Jade was super helpful and kind and…
Jade was super helpful and kind and knew exactly how to fix my issue. Thank you!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
John and Alicia L.
Jade was super helpful and kind and knew exactly how to fix my issue. Thank you!
Charles C.
The level of customer service I recieved from BiBi was nothing shy of 1st Class. She displayed excellent professionalism, knowledge, and patience with me while addressing all of my concerns with urgency. Excellent attitude and very courteous. I will now be using LenseDirect for me and my family going forward. Thanks again!
Akilah T.
Kissel did an excellent job at resolving my questions and had my order verified in a snap!
Michelle L.
Krissel was able to expedite my order without any issues. Thank you
Asara S.
Customer service is easy to reach over chat. They answered all my questions, and have helped me with my order. I received my glasses today, and I’m very happy with my order.
Jackie W.
Nyah was super communicative in helping me identify if my glasses were RX able. They went above and beyond to ensure my purchase would be successful! Thanks Nyah!
Dan
Great customer service 👏🏽
JTM in O.
I wish I found them before purchasing a new pair of sunglasses. Need re-lens on some frames and found their site.I have some concern on payment method, and Keisha took time and processed my order in no time. She is very patient and answered all my questions. In fact I spent the least amount of time on the phone with LensDirect than the 2 other online merchant. They will be my go to every year. Great prices, too.