Pier Gilmore R.
customer service was very knowledgeable…
customer service was very knowledgeable and not only started the process but helped finish the process

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Pier Gilmore R.
customer service was very knowledgeable and not only started the process but helped finish the process
STU L.
LensDirect made me see the light—literally! When my sunglasses needed a makeover, Karielle swooped in like a lens superhero. She made the whole replacement process a breeze, and now my shades are so sharp, I’m practically dodging compliments. Thanks, Karielle, for saving my sunny days! Your customer service is impeccable.
Tonya L. C.
I'm the first time customer. Bibi was very friendly, she answered all my questions that I had you got my contacts ordered and I'll be using y'all from now on. I'm going to probably send my frames to get my lens replaced too.
Jennifer B.
Jade answered all my questions and took care of my issue without even hesitating a moment. Very polite and kind, I appreciate good customer service as it is not always what you get. Jade was great.
JN
I’ve been ordering from lundsdirect.com for years. Customer service is always great. I just got off the phone with Bibi and she took care of everything I needed. Thank you.
Danielle W.
Kayla helped me out big time! Thank you so much for making my first order very smooth.
Mark
I had a question about my order, and received a prompt email from Karielle assuring me that everything was in order. Great customer service!! Thanks! Mark
Elissa O.
I needed to make a change in my order and Kaylee was able to assist me in making that change.