Don W.
Keisha Louise
Great Job by Keisha! Made this transaction painless.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Don W.
Great Job by Keisha! Made this transaction painless.
Steven B.
Kayla was exceptionally kind, knowledgeable, and patient. I appreciated it!
Andrew
some how THIER system flipped my astigmatism eye for the wrong side of which has a different power. But because their system OUTPUTS an order that is what they claim is what I ordered. THEY DO NOT FOLLOW FEDERAL LAW, and have your doctor verify before shipment. The original contact distributer I ordered from last time rejected my order because I selected the wrong BRAND, much less the wrong prescription. If you want to risk throwing 300$ in the garbage be my guest, they have no order accuracy guarantee. Just another NY scam operation. I called my optometrist today and got the same order for HALF the cost HALF.
Response from LensDirect.comOct 11, 2024
Good afternoon Andrew, I'm sorry to hear about your negative experience with us. One of our team members will be in touch with you shortly.
Rich
Nyah helped me correct my prescription on my order. She was very helpful and made the experience smooth and easy.
Dori T.
Karielle provided quick, professional service. I was on and off the phone in 8 minutes! Great prices and customer service!
Valeria P.
Excellent and the best prices out there!
JA
Kayla, was awesome
R R.
Quick call about progressive lenses on order. BIBI was clear about progressive lenses having three prescriptions.