Ashley I.
Great Interaction
Nyah was very helpful and helped me resolve my issue quickly and efficiently.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Ashley I.
Nyah was very helpful and helped me resolve my issue quickly and efficiently.
Kerry D.
Abigail , was friendly and informative as well as providing information needed to insure I was able to input the correct information for my 2 pairs of glasses.
Amy
Bibi was excellent in helping me with my reorder of contact lens. She was patient and kind and wonderful to talk to.
Zayna L.
Nyah was very helpful in addressing all my questions and concerns. Nyah was professional and informative.
Diana O.
Lensdirect is great. Customer service was Friendly and very helpful. If my contacts arrive as promised I will surely become a repeat customer!
Mary R.
Kayla was in direct communication with me to resolve my order issues
Jaymie L.
Sharissa was super pleasant and helpful. Great attitude and took care of my request.
Stacy M.
Keisha quickly understood how to solve the problem. I can't wait for my new glasses withTransition lens (not just regular sunnies)! I ordered what I wanted on Friday, but didn't attach the prescription. Lens Direct sent me reminders on Saturday morning, but I couldn't get the prescription to upload. I also ordered contacts which was smooth and easy. Later on Saturday I thought I would just reorder the glasses and lenses I wanted. However, due to user error (oops) wound up with regular sunglasses rather than the amazing combo glasses+sunglasses, Transition lenses. I fretting and freaked out all day Sunday thinking about what the total of 2 pairs of glasses plus contacts would cost. The CS bot told me canceling an order was usually not possible on Sunday. On Monday, a better worded question got me to Keisha who fixed everything with helpful and kind service in about 10 minutes. Hooray for the humans!