LensDirect.comReviews of lensdirect.com

Kayla was quick to respond, very professional..

Second time order, prompted by 40% discount offer. New Rx was required, and I missed the discount, by one day. That should not have happened.

This particular difficulty involving LensDirect seems to involve the Telephone LensDirect linked "app"; tied to the Veteran's Day special deal of 2024. I had forgotten LensDirect has a "Rewards" program's "credit" when buying lenses ana/or frames. The "Rewards" program was brought to mind by Kissel this morning. The Humana Flex Card also created troubles yesterday, as I needed to provide a split payment for my desired purchase (the LensDirect computer program wouldn't allow it), as the Flex allowance was less than my entire purchase. A "three way" telephone call (Humana, LensDirect, myself) almost solved the problem, however the Humana Flex person dropped out of the call (why?). So I had to start again with another "three way" call with Humana, LensDirect, myself. It seems to me the LensDirect computer program exists as the "difficulty," as the available choices weren't enough commencing yesterday. I'm still working on this case, yet suspect/hope everything will work out correctly; especially after further LensDirect business office review. A later "computer problem" involving my finalization of the purchase linked to everyone's helpful work on the initial troubles, yet needs correction as the telephone linked "memory" of my Credit Card for the purchase, wasn't being saved by the computer. Therefore I haven't yet been able to finalize the entire purchase. Kissel was very helpful in the earlier part of these multiple difficulties. TY!

Excellent customer service! Kissel Henry helped me with missing package and I received it shortly.

Great customer service from Abigail

Kayla helped me make a change to my Rx and was very helpful in taking care of my concern. She made me feel my issue was important and that it was promptly taken care of.

Thoughtful and easy response. Keisha took care of my needs without hassle and with kindness. I appreciate you!

Kayla explained in detail where I needed to look to find just what I needed! She was patient and helpful.