LensDirect.comReviews of lensdirect.com

Very good communication regarding my product question. Very helpful.

I had an issue where my contacts got destroyed prior to being delivered. When I reached out to LensDirect, Abigail promptly addressed my issue and sent a new order via FedEx. I am very happy that the issue was resolved so efficiently.

I needed to update my order and Nyah was a great help. I received a quick and friendly response and she fixed my issue right away! Thanks Nyah :)

The agent was extremely helpful!

What made my experience great thus far is that Nyah was very patient and understanding about my order. I sent in two pair of glasses for lens replacements. My prescription was incorrect, she helped me update my order and ensured me that both orders would be completed with the correct prescription. She walked me through the timeline and continued to reassure me that everything would be just fine.

LensDirect was able to put lenses in my Ray-Ban Olympian frames when no one else could. I thought my prescription would make it very difficult to near impossible. When I got the frames back after two weeks I was ill and the lenses seemed off a little, so I contacted LensDirect and they were quick to send a return label. But before I sent them back I took them to my doctor and he said they were spot on with my prescription and pupil placement. Apparently, my illness had affected my vision and when I got better I could see perfectly with the lenses. I let LensDirect know and they were great about it. Just a great experience and product.

Was a new customer. My main question was what if my prescription needs adjusting. It clearly states on the website FAQ shown on their choose-your-lenses, page that LensDirect will remake them if I pay for shipping. Now they need adjusting and they are telling me there is another policy that I have never seen, and does not show up on Google when you search for that question about lens direct. I had a much better experience with another lens manufacturer.

Kayla was great